Español - English | loc-white
My Account
FAQs

 

A:

Order Tracking is now available online for some of our store locations including some of our online orders.  Tracking is only available on the day of delivery.  The estimated times are our best estimates and you should still be available during your scheduled delivery windows.  If you get a message that tracking is not available in your area, please contact your fulfiller (listed on your confirmation email) to get more information on your delivery.

You can find our order tracking page here.

 

A:

Each promo code has its own set of exclusions. First, check the accompanying exclusions on your promo code to see if there are any prohibiting the discount. As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance items are excluded in promotions. Also confirm the expiration date on the promo code has not expired. 

 

A:

To find out if a store has the item you want, call or visit the HomeStore near you. Click here for Store Locations. Every store has a unique selection and may or may not have the item on display, please call first.

A:

Ashley HomeStore retail furniture stores are independently owned and operated. Please contact Customer Service at your local store. 
Click here for Store Locator for the exact locations.

A:

For most products, we do offer replacement parts. Call Customer Care Monday through Friday, 11 a.m. to 8 p.m. & Saturday, 11 a.m. to 6:00 p.m. When inquiring, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.

A:

Visit your local Ashley HomeStore to see fabric in more detail. Since every store carries a unique selection, we recommend calling the store to see if they carry the product you would like to see.

A:

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

A:

Using the item number from your email confirmation or from the packing list, key the item number into the search box.  Once you are on the product detail page, the assembly instructions are there and you can print as needed. 

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. 

Or you may email us for a copy; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble.

A:

With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at http://mexiconorte.ashleyfurniture.com.mx or find the Ashley HomeStore nearest you.

At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.

A:

Each leaf is cut when the table is made; therefore additional leaves are not available.

A:

Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ consists of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, yet improved durability and stain-resistance. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture of low PH balance liquid soap and water.

A:

DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.

A:

California King size is 4 inches longer and 4 inches narrower than King size.

A:

Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

A:

Click here to process a warranty claim.

A: Serial numbers are between 9 and 15 digits in length and are located in the following locations:

  • For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
    • Bedroom Furniture
    • Dining Room Furniture
    • Home Office Furniture
    • Occasional Tables
    • Entertainment Furniture
  • For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

     

     

A:

Chances are there’s a HomeStore near you.Click here for the store locator. If you need to file a warranty claim with us, click here. Please note: your warranty is no longer valid if you moved from the original place of delivery.

A:

Please email us and include the full name and email address you want to have removed.

A:

Many Ashley HomeStores carry the most up-to-date catalog. In addition, you can view the catalog online.

A:

Not at this time. But good news: many products are available for purchase online. Click the Shop Now section on our home page to begin shopping. Our products may be also be purchased from Ashley HomeStore retail stores throughout the country. Click for the Store Locator.

A:

USD stands for United States Dollars. CAD stands for Canadian Dollars.

A:

Ashley HomeStore is a registered trademark of Ashley Furniture Industries, Inc. Find a store with our Store Locator.

A:

We’re growing and always looking for professional, motivated employees. Click here for Ashley Careers

A:

No, we do not have accounts receivable employees who work from home or process payments via the Internet.  Ashley HomeStore invoices clearly state where payments are to be sent. 

 

A:

Ashley Furniture Industries is a privately-held, American-owned company. Therefore, it is not traded publicly.

A:

Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley Furniture" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Industries, Inc.

Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley Furniture accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Ashley Furniture Representative".

Ashley Furniture Industries has posted an email scam reporting system with tips to avoid becoming a victim on its commercial website. Please take a moment to review the reporting system.

A:

For In Store Purchases:
If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact Ashley in writing or call our Customer Care.

 

A:

At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions.Click for the Store Locator.

A:

Yes, all prices are published includes taxes.